OUR POLICIES.

We want you happy with every piece. You have 14 days from the day your order arrives to request a return.

To be eligible, items must be unworn, unwashed and in their original condition with all tags, boxes and packaging intact. Footwear must be returned with the original box, undamaged and unmarked. Items returned worn, altered, washed, marked or missing tags will be refused and sent back.

To start a return, email sourcedbm@gmail.com or DM us on Instagram, TikTok or Telegram with your order number and the item you want to return. We'll confirm the return address before you post anything back — please do not send items back without confirmation.

Return postage is paid by the customer unless the item arrived faulty, damaged or was sent in error. We strongly recommend a tracked service, as we can't refund parcels that don't reach us.

Once your return is received and checked, we'll refund the original payment method within 5–10 working days. Original delivery charges are non-refundable unless the item was faulty or incorrect.

Faulty or incorrect items: contact us within 48 hours of delivery with photos and we'll cover return postage and issue a full refund or replacement where stock allows.

Sale items and special sourcing requests placed on your behalf are refundable only if faulty or incorrect, as these are bought in specifically for you.

All orders are dispatched from West London.

UK delivery: Royal Mail Tracked — £5.00, arriving in 3–4 working days. Free UK delivery on all orders over £120.

Orders are packed and dispatched within 1–2 working days. Orders placed at the weekend or on a bank holiday are dispatched the next working day.

Every parcel is sent with tracking. You'll receive your tracking number by email as soon as your order leaves us, so you can follow it to your door.

Please make sure your delivery address is correct at checkout. We're unable to redirect parcels once dispatched, and orders sent to an incorrect address supplied by the customer can't be refunded.

If your parcel is marked delivered but hasn't arrived, or tracking hasn't moved for more than 7 working days, contact us and we'll open an investigation with Royal Mail.

Local London collection can sometimes be arranged — DM us before ordering to check availability.

By using this website and placing an order you agree to these terms.

Who we are: Sourcedbm is an independent reseller and sourcing concierge based in West London. We buy and resell authentic streetwear, footwear and apparel on the secondary market, and we source items to order on request.

Not affiliated: Sourcedbm is not affiliated with, endorsed by, sponsored by or officially connected to any brand shown or mentioned on this site. All trademarks, logos and brand names belong to their respective owners and are used only to describe the items we resell or can source.

Authenticity: every item we sell is genuine and legit-checked before it's listed or dispatched. If an item you receive is ever proven not to be authentic, we will refund you in full.

Stock and pricing: stock levels and prices are updated as often as possible, but availability can change quickly. If an item sells out after you order, we'll contact you to offer an alternative or a full refund. We reserve the right to correct pricing errors and cancel affected orders with a full refund.

Sourcing requests: sourcing is free — you only pay the price of the product plus delivery. Quoted prices for sourcing requests are valid for 24 hours as the market moves. A sourcing request is only confirmed once payment is received.

Product images: images show the item you're buying wherever possible. Colours may vary slightly between screens. Multiple colourways and sizes are often available on request.

Payment: all payments are processed securely at checkout. We never see or store your card details.

Liability: our liability is limited to the value of the order placed. Nothing in these terms affects your statutory rights as a UK consumer.

These terms are governed by the laws of England and Wales.

We only collect what we need to get your order to you and to answer your questions.

What we collect: your name, delivery address, email address, phone number (where given) and order details. Payment card details are handled entirely by our secure payment provider — they never reach us.

Why we collect it: to process and deliver your order, to send order and tracking updates, to handle returns or enquiries, and to meet our legal and accounting obligations.

Marketing: we'll only email you offers or drop announcements if you've opted in, and you can unsubscribe at any time.

Who we share it with: only the parties needed to complete your order — our checkout and payment provider, and Royal Mail for delivery. We never sell or rent your personal information to anyone.

How long we keep it: order records are kept for as long as required for accounting and legal purposes, then deleted.

Your rights: under UK GDPR you can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it where we're not legally required to keep it.

To make a request or ask anything about your data, email sourcedbm@gmail.com.